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Terms of Service

Last updated October 1, 2026

These Terms of Service govern your use of this website and engagement of marketing operations consulting services provided by Sampreeth Lingaraju.

1. Acceptance of Terms

By accessing this website or engaging my services, you agree to be bound by these Terms. If you do not agree to these terms, please do not use this website or services. These terms constitute a legally binding agreement between you and Sampreeth Lingaraju.

2. Services Description

I provide marketing operations consulting services, including but not limited to:

  • Marketing automation platform setup and optimization
  • Lead scoring and nurturing strategy development
  • CRM integration and data management
  • Marketing attribution and analytics implementation
  • GDPR compliance and data governance
  • Team training and documentation

Important Notice

All services are provided on a consulting basis. Implementation success depends on client cooperation, technical environment, and adherence to recommendations.

3. Payment Terms

Payment Schedule

  • 50% deposit required before project commencement
  • Remaining 50% due upon project completion
  • Monthly retainer fees due in advance
  • Additional work billed separately with prior approval

Payment Methods

  • Bank transfer (preferred)
  • PayPal Business
  • Corporate credit card

Late Payment

Late payments may incur a fee of 1.5% per month and may result in service suspension.

4. Refunds

Consulting and implementation services

ALL PAYMENTS FOR CONSULTING AND IMPLEMENTATION SERVICES ARE FINAL AND NON-REFUNDABLE.

No refunds will be provided for services for any reason, including but not limited to:

  • Change of business priorities
  • Technical difficulties on client side
  • Dissatisfaction with results
  • Incomplete project implementation by client
  • Third-party platform limitations

By engaging services, you acknowledge this no-refunds policy and agree to payment obligations regardless of project outcome.

Digital products: 30-day guarantee

Digital products sold on this website (such as Everyday Specialists and Sounds Like You) come with a 30-day guarantee. If a product hasn’t worked for you within 30 days of purchase, after following its install guide, email hello@marketingopswithsam.com from the address you paid with and you will receive a full refund. A short note on what you tried is enough. Refunds are issued to the original payment method.

5. Client Responsibilities

  • Provide accurate and complete information about business requirements

  • Grant necessary access to marketing platforms and systems

  • Respond to requests for information in a timely manner

  • Designate appropriate team members for project collaboration

  • Test and validate recommendations before implementation

  • Maintain proper backups of data and configurations

  • Comply with all applicable laws and platform terms of service

6. Liability Limitations

LIMITATION OF LIABILITY

My total liability for any claims arising from services provided shall not exceed the total amount paid by client for the specific project or service period in question.

Excluded Damages

I shall not be liable for:

  • Indirect, consequential, or punitive damages
  • Loss of revenue, profits, or business opportunities
  • Data loss or corruption (client responsible for backups)
  • Third-party platform outages or limitations
  • Results dependent on client implementation
  • Changes in third-party platform features or pricing

7. Intellectual Property

Ownership

  • Client retains ownership of their business data and content
  • I retain ownership of methodologies, processes, and frameworks
  • Deliverables become client property upon full payment
  • I may use project learnings for future engagements (anonymized)

Usage Rights

Client grants permission to use their company name and project results as case studies for marketing purposes, unless otherwise agreed in writing.

8. Confidentiality

I agree to maintain confidentiality of:

  • Proprietary business information and strategies
  • Customer data and marketing performance metrics
  • Technical configurations and system architectures
  • Future business plans and competitive information

This confidentiality obligation survives termination of services and remains in effect for 3 years.

9. Termination

By Client

Client may terminate services with 30 days written notice. All outstanding fees remain due regardless of termination reason.

By Service Provider

I may terminate immediately if client:

  • Fails to pay fees when due
  • Breaches these terms
  • Provides false or misleading information
  • Engages in unethical or illegal activities

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved through the courts of Melbourne, Australia. If any provision is deemed invalid, the remaining terms remain in full force and effect.

11. Force Majeure

I shall not be liable for delays or failures due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party platform issues.

12. Amendments

These Terms may be updated periodically. Significant changes will be communicated via email. Continued use of services after changes constitutes acceptance of updated terms.

13. Contact Information

Service Provider: Sampreeth Lingaraju

Business Type: Marketing Operations Consultant

Location: Melbourne, Australia

Email:hello@marketingopswithsam.com

14. Acknowledgment

BY USING THIS WEBSITE OR ENGAGING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE, INCLUDING THE REFUND TERMS AND LIABILITY LIMITATIONS.